HP Care Pack Services
Every HP Care Pack offers your business flexible coverage options, support, and peace-of-mind. Discover convenient services to expand coverage and provide extra protection.
Keep devices running smoothly and address repair issues quickly with efficient service and support that helps boost employee productivity.
Limit last-minute expenses and reduce personal stress by knowing device service costs up-front. Experience lower and more predictable IT costs by pairing Care Packs with your devices from the start.
HP Next Business Day Onsite Service
Stay productive with support that comes to you. HP Hardware Next Business Day Onsite Service, from remote diagnosis and onsite hardware support to replacement parts and materials, ensures that a trained technician will be at your location the next business day.
HP Defective Media Retention Service
Keeping your hard drive when it requires replacement is critical to maintaining control of your sensitive data and your ability to disposition it in a way that meets your security standards.1
HP Accidental Damage Protection Service
Be protected in the event of unexpected device damage and avoid out-of-pocket repair or replacement costs that cover PC spills, drops, falls and more. When incidents like these take place, HP has you covered.2
HP Printer Installation Service
Seamlessly integrate new hardware into your office, with an expert technician providing onsite installation and network setup of your printing and imaging products.
HP Travel Services
You have enough to focus on when you’re out of office. Stay productive and get access to the help you need —almost anywhere you go—with local language telephone and onsite support.3
HP Exchange and Offsite Printer Repair Service
Easily return or exchange printers when issues cannot be resolved remotely with a variety of HP Care Pack services that work best for you when your device is in need of repair.
Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
1. Defective Media Retention is available for all print Onsite Repair services, for any printer with a hard drive.
2. HP Accidental Damage Protection offers limited claims up to the value of the product or full product replacement for your notebooks, all-in-one, desktop or tablet computer. United States Only.
3. HP Travel Care Pack Service limitations are as follows: HP requires that the customer return the failed unit to the original country of purchase if any repair event, including Accidental Damage Protection, would require replacement of the device.
If parts needed for the repair, especially specialized language-specific or country-specific parts, are not available, the customer has the following options:Postpone the request for the service unit the Customer has returned to the country where the product was originally purchased. Accept the replacement of the defective foreign part with a local part (for example, English/American keyboard)
© Copyright 2020 HP Development Company, L.P.